Campaign Management · Quality monitoring · Calibration session coordination · Data integrity analysis · Toll free management —Toll free & source code assignment, tracking & testing Vendor Management · Budget development and expense tracking · Vendor evaluations Inbound Coordination · Product & campaign overview for all customer contact centers ( in-house or outsourced) Campaign Analysis · Benchmarking · Industry best practice analysis |
Vendor Selection/Audits · Thorough RFP development & search process · Quick & comprehensive vendor set up · Existing vendor audit Start-up · Call flow development · Script writing (live operator, IVR, FAQ’s) · Automated menu design · Data mapping · Report design · Timeline management · Campaign implementation · Testing · Education design · Training |
Jackson Consultants’ comprehensive approach to maximizing the customer call experience encompasses the following services: |
Jackson Consultants, LLC |
Maximizing the Customer Call Experience |
services |