Campaign Management

· Quality monitoring

· Calibration session coordination

· Data integrity analysis

· Toll free management —Toll free & source code assignment, tracking & testing

Vendor Management

· Budget development and expense tracking

· Vendor evaluations

Inbound Coordination

· Product & campaign overview for all customer contact centers ( in-house or outsourced)

Campaign Analysis

· Benchmarking

· Industry best practice analysis

Vendor Selection/Audits

· Thorough RFP development & search process

· Quick & comprehensive vendor set up

· Existing vendor audit


· Call flow development

· Script writing (live operator, IVR, FAQ’s)

· Automated menu design

· Data mapping

· Report design

· Timeline management

· Campaign implementation

· Testing

· Education design

· Training

Jackson Consultants’ comprehensive approach to maximizing the customer call experience encompasses the following services:

Jackson Consultants, LLC

Maximizing the Customer Call Experience