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Jackson Consultants, LLC |
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Maximizing the Customer Call Experience |
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Profile |
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Tahnee Jackson Whitlock, founder of Jackson Consultants, LLC, offers over 20 years of customer contact management and consulting experience. That experience includes a record of accomplishment establishing direct-to-consumer and clinical trial call center campaigns in the pharmaceutical industry and a successful marketing and call center management career in the financial services industry. Tahnee develops and executes strategies to maximize the customer call experience thereby nurturing consumer relationships and optimizing operation and marketing dollars. ¨ She thinks of telemarketing as a strategy not just a tactic. ¨ She works as an internal expert focused on your interest as they relate to the caller experience. ¨ She touches every possible telephone contact (be it in-house or outsourced), making communication consistent, and focused on building the customer relationship. ¨ She creates an engaging, consumer friendly inbound infrastructure to support direct marketing efforts. ¨ She ensures data consistency and integrity. |
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